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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zay Moh

December 3, 2025

5  out of  5
rating by Zay Moh
"I texted Brandon about placing a claim about windshield. He called me within few seconds to assist me with thr process personally. Hes so helpful from the start. I love having a personal connection wjth my insurance brokers office. Highly recommend this office."
We responded:
"Thankyou so much for the kind review! We truly enjoy working with you! Happy Holidays ! -Jacob Czaja StateFarm "
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raynaasss momma123

December 3, 2025

5  out of  5
rating by raynaasss momma123
"These are some of the best people I have ever dealt with! They were very knowledgeable, honest, nice, and make you feel right at home! I talked with so many insurance places and this is the only one I felt welcome to. If your looking for a good insurance place please give them a call!"
We responded:
"Rachel! Thankyou so much for the kind review! So happy to service your auto insurance, and once more welcome to Jacob Czaja StateFarm"
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Evelyn Soto

November 25, 2025

5  out of  5
rating by Evelyn Soto
"I reached out to State Farm for an auto quote and have been chatting and corresponding with Thea of Jacob Czaja’s office. She has been beyond helpful, friendly, kind and exceptionally courteous to me. She goes above and beyond to ensure the customer’s questions are answered, and responds in an extremely timely fashion. Her customer service skills far exceeded my expectations and I would recommend their office in a heartbeat, especially Thea! If you’re in the market for car insurance or any kind of insurance do not hesitate to reach out to their office and ask for Thea!"
We responded:
"Evelyn, Thankyou so much for the kind words! We’re so pleased to hear you’re happy with the serviceso far! Really appreciate the Kind words! And yes, Thea is the best! -Jacob Czaja StateFarm"
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chloe harvey

November 24, 2025

5  out of  5
rating by chloe harvey
"I do believe I’ve written a post already but I can’t express how amazing the workers are here at State Farm! Anytime I have an issue or a concern about something they fix it up right away, giving a shout out this time to Brendan, he was so helpful when I was stressing about a late payment, couldn’t recommend the company enough!!"
We responded:
"Thanks so much for the kind words Chloe! So happy we were able to help you out!"
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Brian

November 21, 2025

5  out of  5
rating by Brian
"Easy insurance experience without high pressure tactics, all explained in plain English. Very easy and seamless experience at the end of my home buying experience. Local office (plus in my book)."
We responded:
"Brian! Thanks for the review. Was great working with you. Looking forward to continuing to do business. Appreciate you posting this!"
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John Martin

October 30, 2025

5  out of  5
rating by John Martin
"Thea Bochicchio is an absolutely flawless example of an insurance agent. She was not pushy at all, she provided incredibly accurate answers very quickly, and she went out of her way to ensure I saved as much as possible. Incredibly pleasant to speak with, very knowledgeable and patient; she’s everything you could ever ask for in an agent. My situation was peculiar and she found the best solution for me as quickly as possible. Thank you so much for your help, Thea, and give her a raise, Mr. Czaja!"
We responded:
"Thankyou John for the wonderful review. We’re so happy we were able to help you out!"
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Frederick

October 16, 2025

5  out of  5
rating by Frederick
"Excellent customer service. Everyone is very personable and professional. The best place for your insurance needs. Brendan is a good man who actually cares. I couldn't have been more impressed. You won't be disappointed."
We responded:
"Thank you so much for the kind review Frederick! We’re so happy we were able to help you out. Looking forward to continuing doing business with you. -Jacob Czaja State Farm"
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Evelyn Fluellen

September 24, 2025

5  out of  5
rating by Evelyn Fluellen
"Representative was very professional knowledgeable and understanding"
We responded:
"Thank you so much for the kind review! -Jacob Czaja StateFarm"
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Kenneth Villamil

September 24, 2025

5  out of  5
rating by Kenneth Villamil
"Very friendly and wonderful staff at State Farm Insurance in Amherst NY. Thea is very helpful and straightforward. Would definitely recommend this State Farm Insurance location to family and friends."
We responded:
"Thankyou Kenneth for the kind words! Pleased to hear your are happy with our service. Looking forward to continuing to serve you!"
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V A

September 22, 2025

5  out of  5
rating by V A
"Brendan was so kind and helpful!! He’s an example of why I know I can always get high quality service from State Farm agents."
We responded:
"Thank you for the kind review! "
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tony sceusa

September 4, 2025

5  out of  5
rating by tony sceusa
"Great service, extremely nice and helpful staff, looking forward to continuing business and adding more insurance."
We responded:
"Anthony ! Was great meeting you today. Thank you so much for the kind words. Glad we were able to help with the homeowners! Looking forward to connecting again soon! -Jacob Czaja State Farm"
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Smokey TheBear

August 29, 2025

5  out of  5
rating by Smokey TheBear
"Wonderful people great company"
We responded:
"Thankyou sir!! Appreciate the kind words!"
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ALYSSA ARENA

August 29, 2025

5  out of  5
rating by ALYSSA ARENA
"Brendan is an excellent helper!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Diana W

August 28, 2025

5  out of  5
rating by Diana W
"Jacob and Brendan are exceptional with providing customer service. I had a few unfortunate events in the past year. They listen and they care. Words cannot describe how above and beyond they have gone for me between making phone calls, writing emails, and helping me with the whole process. They are good at explaining everything so that I understand the next steps. I've been with State farm for over 25 years. I'm so happy to have Jacob for my agent. I would recommend them to anyone looking for new or a change in insurance. These guys won't let you down!"
We responded:
"Diana, Thankyou so much for the kind words. Things happen, and that’s when we have an opportunity at the office to show our value. I really appreciate your kind words, and I’m glad we’ve been able to work through these items with you. Your business means a lot to us. Thank you! "
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Lucas Herrera

August 22, 2025

5  out of  5
rating by Lucas Herrera
"Jacob made getting renters insurance really easy and got me set up quickly. I would definitely recommend him!"
We responded:
"Thanks for the review Lucas! Happy we were able to help!"
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Mary Jane Kashkoush

August 19, 2025

4  out of  5
rating by Mary Jane Kashkoush
"After kind of a slow start once we got the numbers the price out of the way it was smooth sailing, was happy to do this business and the efficient way that Jacob and his team handled the whole process, thank you mjk"
We responded:
"Thank you so much for the kind review Mary! Happy to have earned your business. Looking forward to continuing to work with you! -Jacob Czaja State Farm"
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barbara ruvolo

August 12, 2025

5  out of  5
rating by barbara ruvolo
"Jacob and his team are wonderful! Jacob took the time to introduce himself as my new agent and explain all my insurance.. There was no pressure to sell up. Great experience!"
We responded:
"Thankyou again Barbara for taking the time to connect with me yesterday. It was a pleasure working with you. Looking forward to continuing doing business with you! -Jacob Czaja StateFarm"
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John Doe

August 7, 2025

5  out of  5
rating by John Doe
"Whenever I’ve had questions, my agent and the office staff have always been responsive and extremely helpful."
We responded:
"Thank you so much for leading us a review! Appreciate you!"
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Ken Lin

July 25, 2025

5  out of  5
rating by Ken Lin
"Been will them for long long time always been happy! Their service is great and time efficient and always try their best to make things happen!"
We responded:
"Thank you so much for the kind review! So happy to hear you’re pleased with our service!"
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Shirley Doak

July 22, 2025

5  out of  5
rating by Shirley Doak
"Been with State Farm insurance for many years, Brendan was a great help with a question I had about submitting a document."
We responded:
"Thankyou so much for the kind review Shirley! Happy to help! "
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AJ

July 18, 2025

5  out of  5
rating by AJ
"Great guy and great speaker . He was very professional and replied to all my questions in a very clear way . I recommend this guy and this company"
We responded:
"Thankyou so much for the kind review. Was great having you in today! -Jacob Czaja State Farm"
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Mike J

July 18, 2025

5  out of  5
rating by Mike J
"I met with Jacob Czaja at his office and was truly impressed. He’s not only a highly knowledgeable professional but also a kind and genuine person. He explained everything clearly and offered tailored solutions. I highly recommend him for his expertise and great customer care!"
We responded:
"Thank you so much for the kind words. Was an absolute pleasure meeting you. So happy to have your business and looking forward to continuing to service your policies. -Jacob Czaja State Farm"
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Ben EA COD

July 18, 2025

5  out of  5
rating by Ben EA COD
"Great experience!!"
We responded:
"Thanks Ben!!"
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jason li

July 17, 2025

5  out of  5
rating by jason li
"Brandon is truly one of the best people I’ve had the pleasure of working with. He’s reliable, thoughtful, and always brings a positive attitude."
We responded:
"Thankyou Jason! Brendan is the best! We agree and we’re so glad you noticed! -Jacob Czaja State Farm"
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Jillian Dunn

July 7, 2025

5  out of  5
rating by Jillian Dunn
"Service Rep Brendan is very knowledgeable and pleasant to work with. He is concise in thoroughly answering any questions I have so that I am left with a clear understanding. Dealing with customer service can be daunting but I have had only positive experiences. Thanks!"
We responded:
"Thank you for the kind review Jill! We agree, Brendan is the best! "